1. Q:Can you provide detailed model selection advice for our machine or device?
A: Of course, we can provide our product catalogue, drawings, data and application manual, meanwhile, we have professional engineers can provide a specialized technical explanation along with your package.
2. Q: Whats your company’s main products?
A: Spindle motor, servo motor, PMSM, built-in rotor and stator, motorized spindle, rotary table, five axis CNC machine tools.
3. Q: Do you have products in stock?
A: Our products are manufactured according to your order requirement, we have some normal products in stock, but not include some abnormal models.
4. Q: What’s the delivery time?
A: It usually takes about 7-50 working days for functional parts, about 1month-4 months for CNC machine tools, but the exact delivery time might be different for different orders.
5. Q: How does your factory do regarding quality control?
A: CTB strictly obey PPAP (Production Part Approval Process) and we have professional quality team for quality assurance and control, every product will be fully assembled and carefully tested before it’s packed for shipment
6. Q: How about your warranty terms?
A: Regarding export products, we can offer 24 hours online technical consultation and we also can dispatch our applying engineers for maintenance and installation. We offer different warranty time for different products.
7. Q: Will you deliver the right goods as ordered? How can I trust you?
A: Yes, we will. The core and foundation of our company culture is honesty and credit. We have cooperated with more than 20 countries’ factories and agents.